Terms of Trade

1. Terms and Conditions

The following Terms and Conditions govern the use of this site and the purchase of any goods from Ivy Studio (we/us). The Terms may be amended at any time by updating on the Ivy Studio website and take effect immediately. By placing an order you are accepting these Terms.

2. Collection of Information

Purchasing from Ivy Studio you will be requested to provide information required to process and deliver your order. We will use this information only to the extent authorised by you and will disclose it only in the manner and purpose set out in our Privacy Policy.

3. Your Selection

All prices are in New Zealand Dollars and inclusive of GST. Courier charges for standard delivery are clearly set out (see Delivery for detailed information).

Placing an order with Ivy Studio constitutes an offer to enter an agreement to purchase goods.

No contract for the sale, purchase and delivery of products is formed until we confirm acceptance of your order by us when the goods are dispatched following payment in full.

Any variation to a standard box or cancellation of an order is subject to an express agreement, confirmed in writing by us.

4. Returns and Refunds

Your satisfaction is our first priority. Where an order is returned to us as unclaimed we will attempt to contact the customer. If after 14 days following the return of the item we have not been able to make contact with the customer we will cancel the order.

Due to the nature of some items, delivery and return costs, and the customised nature of our products, a refund or redelivery will be at our discretion.

5. Cancellations

Cancellations or changes to an order can be made any time prior to dispatch.  To cancel an order please reply to your confirmation email, send us a note using the , or call us on 021 951 332. Cancellation may incur bank fees.

6. Delivery

We will make every effort to have your goods delivered on your preferred date or within the estimated delivery time frames, but time will not be of the essence and we will not be liable for late delivery. A late delivery or delivery not on your preferred date does not entitle you to a refund of the delivery fee.

We accept no responsibility for any errors you make when entering orders, delivery instructions, card messages or other information. If an order needs to be redelivered as a result of an incorrect address, any additional delivery charge may be passed on to the customer.

Delivery will be deemed to have been made when it is left at the address nominated in your order, or when a "Card to Call" delivery slip has been left at that premises. Ivy Studio shall be entitled to assume that any person accepting delivery of the Products is either the Customer or someone that is authorised to do so on behalf of the Customer. If you are concerned about something going missing or not being left in a suitable place, we recommend you request the "Signature Required" delivery service at no extra cost to you.

The product is at your risk as soon as it is delivered to you. Ivy Studio is not liable for any loss or damage arising after delivery has taken place. This includes loss or damage resulting from delivery to an unattended address where the recipient has granted permission to leave the goods unattended. If an order is returned to our warehouse for any reason, including because the recipient failed to collect the order from their local courier base, an additional delivery fee will be payable by the customer.

7. Site Content

All images and product descriptions on this site are copyrighted and may not be used without the written permission of Ivy Studio. Ivy Studio neither warrants nor represents that your use of materials displayed on this site will not infringe the rights of third parties.

Ivy Studio provides links to other websites for convenience only and is not recommending or responsible for the content of those sites. Following the links to any off-site pages or other sites is undertaken at your own risk.

8. Copyright

All of the content included on this website, including, but not limited to, trademarks, text, graphics, logos, icons, images, and software is the property of Ivy Studio or third parties that have licensed such content to us, and is protected by New Zealand and International copyright laws. Unauthorised publication or redistribution of any of the content available on this website by any means is prohibited.

9. Limitation of Liability

Any liability of Ivy Studio in connection with the products supplied to you, subject to any non-excludable conditions or warranties implied by legislation (including under the Consumer Guarantees Act 1993 and Fair Trading Act 1986), is limited to the amount you paid for the products supplied.

We expressly limit our liability for breach of a condition or warranty implied by virtue of any law at our option to: the replacement of the product; or the supply of equivalent products; or making a full refund to you for the price of those goods or services.  We will not, in any circumstance, be liable for any consequential or special damages, including loss of business profits, nor will we be in any way responsible for any losses, damages, costs or other consequences (direct or indirect) arising from any delay in delivery.

We will endeavour to supply you with the product ordered, but we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order. 

Ivy Studio reserves the right to terminate accounts, refuse access to the website, edit or cancel orders (or part thereof), or not to provide goods at our sole discretion at any time. Apart from refunding your payment for any unfulfilled orders, we will not be liable for any loss or damage arising from exercising these rights. We reserve the right to substitute items in your order for goods of equal or greater value.

10. Damaged Products

All our products are of the highest quality and packed individually with adequate protection so damages are rare. However, occasionally damages occur during transits that are beyond our control. We contract with third parties to deliver our products, if you received a gift box containing a damaged item please contact us by email or telephone within 24 hours.

We wish to sight any damaged items prior to replacement.

11. Disputes

These Terms, and any matters or disputes connected with this website or service, will be governed by the laws of New Zealand and will be dealt with by the New Zealand courts.

12. Other Concerns

Your feedback is appreciated. If you are not fully satisfied with your purchase but don't necessarily want to return the item please contact us using the Contact page. We will do everything possible to address your concern.

13. Debt collection

You are liable for all costs associated with debt collection where you default in payment for any order.

14. Alcohol

If your order includes any liquor Product, you warrant that you are over the age of 18 years and legally entitled to purchase any such Product. You must ensure that no person or persons uses your order to purchase any alcohol Product if that person or those persons cannot truthfully give the above warranty. If you submit an order containing alcohol Products, Ivy Studio may contact you to verify your age. If we are not satisfied as to your ability to truthfully give the above warranty, we reserve the right to cancel the order.

Our couriers may request the person accepting delivery of the alcohol Products to produce satisfactory evidence of their age. If such evidence is not produced, our courier may refuse to deliver the alcohol Product ordered. We, or our third party couriers, reserve the right to charge Customers an additional fulfilment fee to re-deliver such Products.